Interview Questions for Operations Manager:
Which of these managers would be least likely to be considered in an operations management role within an organization?
(a) Production Manager
(b) Reservations Manager
(c) Financial Risk Manager
(d) Quality Manager
Which one of the following operating levels is best with respect to capacity?
(a) The maximum point of the cost curve
(b) The level of capacity for which the average unit cost is minimized
(c) The level of capacity for which the average unit cost is maximized
(d) The level of capacity for which total cost is minimized
An operations manager is not likely to be involved in
(a) the design of products and services to satisfy customers’ wants and needs
(b) the quality of products and services to satisfy customers’ wants and needs
(c) the identification of customers’ wants and needs
(d) work scheduling to meet the due dates promised to customers
Organizational strategy is different from operations strategy because it is:
(a) Prepared by middle managers
(b) Narrower in scope
(c) Longer in time horizon
(d) All of the above
Which one of the following refers to the length of time needed to complete a job?
(a) Work sampling methods
(b) Work measurement
(c) Job design
(d) Methods analysis
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Which of the following statements correctly explains the role of operations management?
(a) Sustain the company’s operation
(b) Protect the company’s operation
(c) Project the company’s operation
(d) All of the above
The field of operations management is shaped by advances in which of the following fields?
(a) chemistry and physics
(b) industrial engineering and management science
(c) biology and anatomy
(d) all of the above
Product layout is preferably used for:
(a) Repetitive processing
(b) Intermittent processing
(c) Both (a) and (b)
(d) Neither (a) nor (b)
Transformations are the operations that __ inputs into outputs.
(a) Convert
(b) Divert
(c) Revert
(d) All the Above
An operations strategy is created directly from the ___ strategy.
(a) Corporate strategy
(b) Marketing strategy
(c) Business strategy
(d) Human resource strategy
All of the following decisions fall within the scope of operations management except for
(a) financial analysis
(b) design of products and processes
(c) location of facilities
(d) quality management
Deciding the right method to design the product establishes a good __ and efficient way of operating.
(a) Productivity
(b) Image
(c) Reflection
(d) Demand
Which of these would an operations manager not be responsible for?
(a) Safety and maintenance
(b) Sales and marketing
(c) Selecting suppliers
(d) Recruiting employees
Who among the following is associated with contributions to quality control in operations management?
(a) Charles Babbage
(b) Henry Ford
(c) Frank Gilbreth
(d) W. Edwards Deming e. Henri Fayol
Companies choose various ways to design their products, which include
(a) Standardization
(b) Mass Customization
(c) Robust Design
(d) All Above
Operations can be diagnosed by volume, variety, variation and ________?
(a) validity
(b) variability
(c) value
(d) variance
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In Operations Management, DFA stands for:
(a) Design for Assurance
(b) Design for Accuracy
(c) Design for Authenticity
(d) Design for Assembly
The responsibilities of the operations manager include
(a) planning, organizing, staffing, procuring, and reviewing
(b) forecasting, designing, planning, organizing, and controlling
(c) forecasting, designing, operating, procuring, and reviewing
(d) planning, organizing, staffing, leading, and controlling e. designing and operating
Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?
(a) A fast food restaurant
(b) A family doctor
(c) A carpenter
(d) A front office bank
Job shop and batch processing are differentiated on the basis of:
(a) Job requirements
(b) Degree of standardization
(c) Volume of output
(d) Both (b) and (c)
All of the following are the primary reasons for the design process except:
(a) Economic
(b) Social and demographic
(c) Political, liability, or legal
(d) Personal
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Which of the following activities is NOT the direct responsibility of operations management?
(a) Determining the exact mix of products and services that customers will want.
(b) Designing the operation’s products, services and processes.
(c) Developing an operations strategy for the operation.
(d) Planning and controlling the operation
Operations Management is a ___ process.
(a) Translation
(b) Transformation
(c) Transaction
(d) Transition
Which of the following is the least likely decision to be made by Operations Managers?
(a) Deciding which market areas to manufacture products for
(b) How to use quality techniques to reduce waste
(c) Selecting the location and layout of a facility
(d) How much capacity is required to balance demand
The type of operation being carried out by an organization depends upon:
(a) Degree of standardization
(b) Volume of output
(c) Demand
(d) Both(a) and (b)
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Which of the following activities is not the direct responsibility of operations management?
(a) Planning and controlling the operation
(b) Developing an operations strategy for the operation
(c) Designing the operation’s products, services and processes
(d) Determining the exact mix of products and services that customers will want
Which of the following statements correctly explains the role of operations management?
(a) Sustain the company’s operation
(b) Protect the company’s operation
(c) Project the company’s operation
(d) All of the above
The type of operation being carried out by an organization depends upon:
(a) Degree of standardization
(b) Volume of output
(c) Demand
(d) Both (a) and (b)
